Delivery & Returns

Order Confirmations

An automated email will be sent to you when the order has been placed and if any items are unavailable for immediate delivery, we will contact you within 24 hours to advise when these can be dispatched and if you would like a partial delivery or all items together. If you are unhappy with any of the lead times we will cancel any of the items you have selected and refund this in full.

For larger items including furniture and lighting, we try and estimate the best lead times on the actual product page for each item but we will again confirm this by email as some items require special ordering based on model type and finish selected. If you would like to check the availability and lead times of any of the products featured on our website, please call 01865 311 141 or email sales@centralliving.co.uk and we will be more than happy to help you.
 

Custom Furniture/Lighting Orders and Out-Of-Stock items

From the time Central Living advise you of the approximate lead time you are entitled to cancel your order within 3 working days for a full refund.

Upholstery, made-to-order and custom order (non-stock) items are non-returnable. Please ensure you are happy with your choice before committing to placing an order, as after the initial 3 day “cooling off period”, deposits/balances will not be refundable.

Additional non-returnable items: 
Gift cards 

Alternative Ordering Methods

You can also call the showroom on the same number and place your order over the phone, subject to showroom opening times Monday-Saturday 09.30-18.00 and Sunday 11.30-17.30 with exceptions to bank and national holidays.
For furniture items that require a special order and have extended lead times, or are of a larger size or weight we recommend that you call our showroom 01865 311 141 and we can go through everything to make sure there are no problems later on. For furniture pieces that require special ordering and have a lead time of over 3 weeks we can take a 50% deposit payment against the order. This payment option is only applicable for orders placed through the showroom (via phone or in person), not online.

Delivery Dates

Delivery dates given by Central Living are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Should delivery times be delayed we will contact you to let you know but we do not accept liability of any consequential loss.

Special Delivery Requirements

Special delivery conditions requested by the buyer should be given in writing at the time an order is placed and will be considered by Central Living and if necessary conditions and charges may change accordingly.

Access Check

It is important for you to check access into your property when ordering furniture, as delivery will be arranged on the basis that you have checked the dimensions of the item you wish to order and that it fits through all doorways, stairwells and within the area of intended use. Central Living is not responsible for this stipulation within your order process.

Delivery

All orders from stock will be dispatched within 2 working days of confirmation of order placement. Typically you will receive your item within 3-5 working days from dispatch.

For larger items, such as furniture, you will be contacted when the item is available and ready for delivery to arrange a suitable date, and be given a time slot.
 
Deliveries do not include unpacking, assembly or installation. However, with prior agreement, location and product depending, we can offer this service at a cost. Please contact us for a quote. This service is not available for lighting products and does not include electrical fitting, drilling or hanging mirrors and/or pictures or for deliveries outside the UK.

You also have the option to collect your order from our shop on Little Clarendon Street if you prefer. Simply select the Click and collect option as you go through the check-out process. You will be notified by email when your order is ready for collection. Click and collect is free and available on all products.

Delivery Charges

UK Shipping Charges
Small Packages - £4.95
Medium Packages - £9.95
Large packages - £20.00
Small Furniture - £50.00
Large Furniture - £95.00
Extra Large Deliveries - £150

Small Furniture is classified as an item in which a single person is required to complete the delivery. Large Furniture is items that require 2 persons to safely complete a delivery, due to size or weight.  Extra Large delivery charge may apply to orders of large quantities, extremely heavy items, or ones in which extra care and planning is required for the delivery.

Missed Deliveries (Furniture/Lighting Orders)

If we attempt to deliver an item at a previously arranged date/time, and no-one is there to accept delivery, we will attempt to contact you. If a safe place is not available, the item will be returned to our warehouse. You will be charged for failed deliveries (whereby failure is caused by the customer not being available at the address and at the date/time of the booked delivery), and any future rearranged deliveries of the item.  

Overseas Orders

Central Living is pleased to be able to deliver to customers throughout the EU and worldwide, unfortunately this service is not currently available online. If you require a shipment overseas you can email us at sales@centralliving.co.uk or call 01865 311 141 and we can deal with your request on a one to one basis.
Lead times on the product pages are for UK mainland delivery. Europe and Worldwide destinations will take longer, please contact us for an estimate.

All quotations for European and International orders do not include transit insurance. The provision of transit insurance, if required, is the responsibility of the buyer.

Customs/Import Tax

Central Living is not liable for any additional charges once the goods have been dispatched. It is the customer’s responsibility to check any import tax/customs fees with their local authorities where applicable. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits, and pay any import duties applicable to import goods from our site prior to delivery.

Furthermore, please be aware that due to the high cost of shipping internationally the cost of delivery and returns is not covered by Central Living under any circumstances and therefore purchases are entirely at your own risk.

Faulty and damaged goods

If the goods we deliver are not what you ordered, are damaged/defective, or the delivery is of an incorrect quantity, please contact us within 3 working days after you have received your goods. Any claims regarding damaged or defective goods must be made initially by email to sales@centralliving.co.uk. Please attach any photos or remarks to support the dispute. We will then contact you to advise on the returns procedure. You will be responsible for the return shipping costs but if the item is deemed faulty, shipping costs will be refunded.

Returns

We only except returns within 14 days of goods received. If 14 days have gone by since your goods were collected/delivered/received, we can’t offer you a refund.

To be eligible for a return, the product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. You will be responsible for the return shipping costs.

If you would like to return an item, please contact us via email sales@centralliving.co.uk or call 01865 311 141.
Goods can be returned to:
Central Living, Little Clarendon Street, Oxford OX1 2HU.

The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the goods for transit as it is also the buyer’s responsibility to insure the goods for transit.

Where items are large or fragile (as determined by Central Living) we reserve the right to arrange a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.

The value of all accurately returned, unwanted products will be credited to the original customer’s credit or debit card minus any relevant collection charges.

All refunds will be refunded for the equivalent amount taken in the currency you used when you placed the original order, for example, if you paid in US Dollars your refund will be in US Dollars, due to fluctuations in the currency exchange rate this may result in a difference between the refunded amount and the original price.

Gift Returns 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.